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GENERAL INFORMATION
What packaging products do you offer?
We provide custom boxes, paper bags, labels, stickers, pouches, business cards, brochures, and a wide range of premium printing and packaging solutions.
Can I customize my packaging design?
Yes. You can upload your own artwork or work with our design team to create packaging that perfectly represents your brand.
What is your minimum order quantity (MOQ)?
Our minimum order quantity depends on the product type. Contact us for specific MOQ requirements.
How long does production take?
Most orders are completed within 5–10 business days, depending on the product and order quantity.
Do you ship internationally?
Yes. We offer reliable worldwide shipping with secure packaging and tracking.
What file formats do you accept?
We accept AI, PDF, EPS, PSD, SVG, and high-resolution PNG or JPG files.
How can I contact customer support?
You can reach our support team via email, phone, or the contact form on our website. We’re here to help with every step of your order.
SHOPPING INFORMATION
How do I place an order?
Choose your product, upload your artwork or request a custom design, confirm the quotation, complete the payment, and we’ll begin production.
Can I change or cancel my order?
Yes. Orders can be modified or cancelled before production begins. Once production starts, changes may not be possible.
How can I track my order?
After your order is shipped, you’ll receive a tracking number via email or WhatsApp to monitor your delivery.
What should I do if I receive a damaged product?
Please contact our support team within 48 hours of receiving your order and include photos of the damaged items. We’ll review the issue and provide an appropriate solution.
Can I reorder a previous design?
Yes. We securely store approved artwork, making it quick and easy to reorder your previous packaging or printed products.
